Customer Service and Call Centre
Our comprehensive Customer Services are tailored to meet levels dictated by you and the services you want for your customers. These may include inbound and outbound call handling, correspondence by email, post and fax. We can arrange for your telephone number to be directed to our call centre or set up a unique number for you.

Order Processing and Data Capture
Telephone and cheque orders are processed in to our own system, which is configured to keep client data totally confidential. Credit card transactions are Luhn checked and authorized at the point of processing by our preferred supplier SecPay. Payment is deducted at the point of despatch. Cheques and Postal Orders can be banked directly to your account and are backed up by detailed reports.No credit card information is stored, after each transaction is completed the card details are deleted If you prefer we can process directly via your web site and they down load a file which will be imported by our system.

Full Inventory Management Services and Storage
Our system operates and reports in real time, which allows us to run just in time stock control for you. A purchase order is raised against your supplier when orders are received. We order and receive stock directly from your suppliers. When stock has ben QS checked, it is booked on and made available for picking. Your current stock lines ( ie the lines we are continually picking from) are stored at no cost to you. This is negotiated on an individual basis with each client. Slow selling or palletised stock attracts a competitive weekly charge per pallet. All your stock is stored in our secure, dry warehouses. We manage annual stock takes, make necessary spot checks and provide you with real time stock reports.

Pick & Pack and Despatch
If your order is received before 12 noon they will be shipped on the same day, providing the stock and courier services are available. Each one of your orders will be shipped with a bespoke delivery note showing items delivered and those to follow. Packing materials for your orders are supplied to suit the product being dispatched and are always submitted for your approval prior to purchase. We have contract with UK and International Couriers and can operate your own courier accounts if preferred with collections from our premises on your behalf.

Reports
We provide you with accurate and up to date reports. Along with our standard suite, we write bespoke reports which you may require for particular information/ Our computer system is continually being improved and updated to ensure we offer you the information you need.